Thursday, August 31, 2006

Making an impact: The five-L technique

As a business psychologist, a big chunk of my work is coaching people (both managers who want to be more impactful as well as job hunters who want to create a better impression) on presence and charisma.

And the four-L technique is a simple way to remember some of the most basic rules of making an impact and drawing people's attention towards you during conversation:

LOOK at others with interest - make excellent eye contact and demonstrate that you are paying attention by nodding your head and making affirmative noises such as 'uh-huh' and 'yes' occasionally.

LISTEN to what is being said and paraphrase occasionally to show that you understand what is being said.

LIFT your eyebrows and 'flash' your eyes occasionally. Again, this shows that you're rapt on their every word.

LEVEL your approach by sitting with others who are sitting and standing with those who are standing.

LEAN forward slightly to show your interest in what is being said. Think about it - people who sit right back in their seats can sometimes come across as disinterested, and that's not what you want to convey.

Five 'L's. Do it.